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 for issues with POP / IMAP email After going through it, please also reboot the mac computer. 

APPLE FIX

"Caller, I'm sorry. If you can hear me, I cannot hear you. We are here 24 hours a day, 7 days a week for you to call back at your convenience. Thank you."

 

"Caller, I apologize, it appears we may have a faulty connection. If you still require assistance, we are available 24/7 to help. Thank you."

#Transfered to Hosting 

Domain:
DNS Checked?:  Yes
Issue Description:
Troubleshooting Steps: Transferred to hosting
Approving Sup/Lead:  

"This call may be recorded and retained for quality and training purposes."

Enabling NPAPI in Chrome Version 42 and later
As of Chrome Version 42, an additional configuration step is required to continue using NPAPI plugins.

In your URL bar, enter:
chrome://flags/#enable-npapi 
Click the Enable link for the Enable NPAPI configuration option.
Click the Relaunch button that now appears at the bottom of the configuration page.

Developers and System administrators looking for alternative ways to support users of Chrome should see this blog, in particular "Running Web Start applications outside of a browser" and "Additional Deployment Options" section.

#REFUND

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Products being cancelled:
Reason for cancellation: 
Is this refund within the NEW policy (Y/N):  Yes
Offered isc as the only option:   I offered if they would like the refund in the form of store credit and they said